1. Spend time (and money) developing your people
2. Get to know what your staff really does
3. Don't do it for them
4. Know the business and make sure they know you
5. Treat communication as a busy, fast-moving, two-way street
6. Encourage everyone to work as a team
7. Provide feedback regularly and let employees know what you want
8. Hire well
9. Understand best IT practices but don't just make them buzz words
10. Be a good project manager
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